Complaint Form

Complaint Form

We do everything we can to keep you satisfied. Not fully happy with your order or our service? Please let us know via the form below we will do our best to resolve your complaint quickly and fairly.

What happens after you submit your complaint?

  • You will receive a confirmation of receipt within 24 hours on business days.
  • You will receive a substantive response within 14 days after we receive your complaint.
  • If we are unable to resolve the complaint together, you can use the independent European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr .

Want to know more about returns? Please see our Return Policy .

Complaints form

We do everything we can to keep you satisfied. Not completely happy with your order or our service? Let us know using the form below – we'll do our best to resolve your complaint quickly and fairly.

What happens after you file a complaint?

  • You will receive an acknowledgement of receipt within 24 hours on working days.
  • You will receive a substantive response within 14 days of receipt of your complaint.
  • If we cannot reach an agreement, you can use the independent European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr .

Want to know more about returns? Check out our Returns Policy .