Complaints Policy

MODELITA – COMPLAINTS POLICY

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📨 HOW TO SUBMIT A COMPLAINT

At Modelita, we work hard to deliver high-quality products and an excellent customer experience. If something did not meet your expectations, you can submit your complaint in the following ways:

E-mail:
info@modelita.nl

Complaint Form:
Open the official Modelita complaint form

⏱ RESPONSE TIME

We aim to respond to every complaint within 24 hours . During exceptional peak periods, our maximum response time is 5 working days .

⚖️ Dispute mediation (webwinkelkeur)

If we cannot resolve the issue together, you may submit your dispute to the independent dispute resolution service provided by WebwinkelKeur , of which Modelita.nl is an approved member.

Submit your dispute here:
https://www.webwinkelkeur.nl/consumenten/geschil

Last updated: November 30, 2025

📨 HOW DO YOU FILE A COMPLAINT?

We do our utmost to ensure you are satisfied with our products and service. However, if you have a complaint, you can submit it in the following ways:

E-mail:
info@modelita.nl

Complaints form:
Click here to open the complaint form

⏱ REACTION TIME

We aim to respond to your complaint within 24 hours . During periods of exceptional demand, we will respond within 5 business days .

⚖️ DISPUTE MEDIATION (WEBWINKELKEUR)

If you can't reach an agreement with us, you can use the independent dispute mediation service of WebwinkelKeur , which Modelita.nl is affiliated with.

Submit a dispute via:
https://www.webwinkelkeur.nl/consumenten/geschil