(FAQ)
MODELITA – FAQ
📦 ORDERS & SHIPPING
1. How do I place an order?
Choose your favorite items, select your size and color, add them to your cart and complete checkout via our secure payment system.
2.What are the shipping costs?
Modelita offers premium shipping on all orders. Shipping is completely free.
3. When will my order be dispatched?
Orders are processed within 24 hours and shipped within 1–3 business days .
4. What is the delivery time?
Netherlands & Belgium: 7–12 business days
Germany, Denmark, Sweden: 7–12 business days
5. Can I track my order?
Yes once your parcel has been shipped, you will automatically receive a Track & Trace email.
👗 PRODUCTS & STOCK
6. Are all sizes in stock?
All items shown on our website are available. If your size is not listed, the item is temporarily sold out.
7. How do I choose the right size?
Use the size chart on the product page or contact us for personalized size advice.
🔄 RETURNS & EXCHANGES
8. Can I return my order?
Yes, you may return your order within 14 days after receiving it. Items must be unused, unworn, unwashed and include all original tags.
9. How do returns work?
Register your return via our return form or return portal. You will receive a return label (where applicable) and clear instructions by email.
10. Can I exchange an item?
Exchanges are not possible. Please return the item and place a new order.
💳 PAYMENT
11. Which payment methods do you accept?
We accept iDEAL, Visa, Mastercard and Bancontact. All payments are securely processed via Mollie / Shopify Payments .
12. Is payment secure?
Yes. All transactions use SSL encryption and certified payment providers.
📞 CUSTOMER SERVICE
13. Which languages does your customer service support?
We provide support in Dutch and English .
14. How can I contact you?
You can reach us via:
info@modelita.nl
We respond to all messages within 24 hours .
📦 ORDERING & SHIPPING
1. How do I place an order?
Choose your favorite items, select your size and color, add them to your shopping cart, and complete your order through our secure checkout.
2. What are the shipping costs?
Modelita offers premium shipping : we cover all shipping costs. Free shipping on every order.
3. When will my order be shipped?
Orders are processed within 24 hours and shipped within 1–3 business days .
4. How long does delivery take?
Netherlands & Belgium: 7–12 working days
Germany, Denmark, Sweden: 7–12 business days
5. Can I track my order?
Yes, as soon as your package has been shipped you will automatically receive an email with a Track & Trace link.
👗 PRODUCTS & STOCK
6. Are all sizes in stock?
Everything you see on the website is available. Is your size not listed? Then the item is temporarily sold out.
7. How do I choose the right size?
Use the size chart on the product page or contact us for personalized sizing advice.
🔄 RETURNS & EXCHANGES
8. Can I return my order?
Yes, you can return items within 14 days of receipt . Items must be unworn, unwashed, and have all original tags attached.
9. How do returns work?
Register your return using our returns form or returns portal. You'll receive a return label and clear instructions by email (where applicable).
10. Can I exchange an item?
Exchanges are not possible. Please return your item and place a new order.
💳 PAYMENT
11. What payment methods do you accept?
We accept iDEAL, Visa, Mastercard, and Bancontact. All payments are processed securely through Mollie/Shopify Payments .
12. Is payment safe?
Yes. We use SSL encryption and certified payment providers.
📞 CONTACT & CUSTOMER SERVICE
13. In what language is your customer service available?
Our customer service is available in Dutch and English .
14. How do I contact you?
You can reach us via:
info@modelita.nl
We respond to every email within 24 hours .
